IT Skeptic News
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ContributionsIt is not all satire and scorn for the IT Skeptic. At times he comes up with some serious contributions to the ITSM community. Lately these include: My biggest and most important contribution to date: Slow IT and Meet In The Middle. A book is coming. The Standard+Case model for processing tickets: requests, incidents, problems, changes.... This is an exciting leap forward for ITSM. A white paper on how business has failed IT Sensible Service Management Series for Small-to-Medium-Enterprises A white paper on the state of ITIL Tipu, a new approach to service improvement in the public domain Free service management checklists A new book, Basic Service Management The IT Skeptic's full portfolio is here |
MeetMeet the IT Skeptic: New Zealand itSMF conference in May In Las Vegas, USA baby, at PINK15:
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See / hearSee or hear the IT Skeptic: I was a regular host on ITSM Weekly Podcast Antipodean Edition for a year. ITSMTV video interview in Las Vegas for PINK13 Standard+Case on the inaugural TFT12 global online conference Guest on The DevOps Cafe podcast. Video interview from LEADit on Governance, and on Standard+Case.
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